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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Amr Tantawy (Country Manager) and Ahmed Zafar (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Amr Tantawy and Ahmed Zafar would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Amr Tantawy or Ahmed Zafar and let them know what you think. Please include your telephone number if you would like us to call you back!

Amr Tantawy
Country Manager

"At DHL Express, we continuously strive to delight you always. However, there might be certain instances where we have not met your expectation, or there maybe instances where we have even exceeded your expectation. In any case, I would like to know so that we can continue to do what we do best, or revisit our work processes, where we identify room for improvement."

Email Amr Tantawy

Ahmed Zafar
Customer Services Manager

“If you got to this page, it means we did not deliver what you expected. Let me prove to you how serious DHL takes delivery of service excellence.”

Email Ahmed Zafar
Amr Tantawy and Ahmed Zafar will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 Hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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